Returns & Refunds

Last Updated: December 1, 2025

This Returns & Refunds page explains how Dunfer, a brand of Cobra Stone Inc. (“Dunfer,” “we,” “us,” or “our”), handles returns, refunds, and exchanges for orders placed through our online store.

By placing an order on our website, you agree to the practices described here, in addition to our Terms & Conditions, Shipping & Delivery, and Payment & Billing pages.

1. General Return Policy

Because many of our products are large, heavy, and specialized (such as vehicle lifts and garage equipment), returns must be handled carefully to protect our customers and our carriers.

  • Most unused, resalable items may be eligible for return within a reasonable period after delivery, provided they meet the conditions outlined in this policy.
  • All returns must be authorized by us in advance; unauthorized returns may be refused or may not be eligible for a refund.
  • Some items are non-returnable or may be subject to a restocking fee, as described below.

2. Return Eligibility

To be eligible for a return, products generally must:

  • Be in new, unused, and uninstalled condition;
  • Include all original packaging, manuals, hardware, and accessories;
  • Be free from signs of use, installation, modification, or damage not caused in transit; and
  • Have a valid proof of purchase from Dunfer (such as an order number or invoice).

We reserve the right to inspect returned products and determine, at our discretion, whether they meet these criteria.

3. Non-Returnable Items

Certain items may not be eligible for return, including but not limited to:

  • Products that have been installed, used, or altered;
  • Customized, special-order, or made-to-order items;
  • Items sold as clearance, “final sale,” or otherwise marked non-returnable at the time of purchase;
  • Parts or accessories that have been opened, installed, or show wear;
  • Items damaged due to misuse, improper installation, or negligence.

Any item that cannot be returned safely or economically due to its condition or modifications may also be considered non-returnable.

4. Timeframe for Returns

Return timeframes may vary by product and will typically be communicated at the time of purchase or in your order documentation.

  • Requests for return authorization should be made as soon as possible after delivery if you decide not to keep an item.
  • If a specific return window applies to a product (for example, a set number of days from delivery), we will honor returns that meet the timeframe and all other eligibility requirements.

5. How to Request a Return

To request a return, please contact us before sending any item back:

  • Include your name, order number, contact information, and the item(s) you wish to return.
  • Tell us the reason for the return and whether the product has been opened, installed, or used.
  • We will review your request, confirm eligibility, and provide instructions if the return is approved, which may include a Return Merchandise Authorization (RMA) number and a specific return address.

Items returned without authorization or to the wrong address may be refused or may not be processed properly.

6. Return Shipping & Freight

Depending on the reason for the return, you may be responsible for return shipping costs.

  • If you are returning an item due to a change of mind, incorrect ordering, or a similar reason, return shipping is typically your responsibility.
  • For heavy or oversized items that shipped via freight, return shipping may require freight service, which can be significantly more expensive than outbound shipping.
  • If the return is due to our error (such as shipping the wrong item) and reported promptly, we will work with you to arrange return shipping or provide another solution.

We strongly recommend insuring return shipments and using traceable methods. You are responsible for the product until it is received and inspected at the designated return location.

7. Restocking Fees

Some returns may be subject to a restocking fee to help cover inspection, repackaging, and administrative costs, especially for large or palletized items.

  • Restocking fees, if applicable, will be communicated to you during the return authorization process.
  • Restocking fees may be higher for heavy equipment, lifts, or items requiring special handling or custom packaging.
  • If a product is returned in a condition that requires repair, repackaging, or replacement of missing components, additional charges may apply or the return may be refused.

8. Damaged or Defective Items

If your order arrives damaged or appears defective, please notify us as soon as possible.

  • For visible shipping damage, note the damage on the carrier’s delivery receipt or bill of lading at the time of delivery and take photos of the packaging and product.
  • For concealed damage discovered after delivery, contact us promptly with photos and a description of the issue.
  • For potential manufacturing defects, we may request photos, serial numbers, and details about installation and use to help evaluate the claim.

Depending on the situation, we may work with you, the carrier, and/or the manufacturer to arrange repair, replacement parts, a replacement product, or another appropriate resolution in accordance with applicable warranties and carrier policies.

9. Incorrect or Missing Items

If you receive the wrong item or your order is incomplete, please contact us right away.

  • Provide your order number, a description of what you received, and what appears to be missing or incorrect.
  • We may request photos of labels and packaging to help us identify and correct the issue.
  • Once confirmed, we will work to ship the correct item or missing components, or otherwise resolve the issue as appropriate.

10. Refund Processing

Once an authorized return is received and inspected, we will process your refund if applicable.

  • Refunds are generally issued to the original payment method used at checkout, subject to the payment provider’s policies.
  • The refund amount will typically reflect the purchase price of the returned item minus any applicable restocking fees, original shipping charges (unless we are at fault), and return shipping costs if we arranged the return on your behalf.
  • Processing times for refunds may vary; once issued by us, it may take several business days for the credit to appear on your statement.

11. Exchanges

In some cases, we may be able to offer an exchange instead of a return.

  • Exchanges are subject to product availability and may require separate payment or refund of any price difference.
  • Return shipping of the original item and outbound shipping of the replacement may be your responsibility, except where the exchange is due to our error.
  • Exchanges follow similar eligibility and condition requirements as returns.

12. Cancellations Before Shipment

If you wish to cancel an order before it ships, please contact us as soon as possible.

  • We will make reasonable efforts to cancel the order before it is processed and shipped, but we cannot guarantee cancellation once the order has entered the fulfillment process.
  • Custom, special-order, or made-to-order items may not be cancellable once production has started.
  • If an order cannot be cancelled in time and ships, it may need to be handled as a return under this policy.

13. Refused Deliveries

If you refuse delivery of a shipment for reasons other than visible shipping damage or our error:

  • The shipment may be returned to us by the carrier and you may be responsible for return freight charges and any associated fees.
  • Any refund, if applicable, may be reduced by original shipping costs, return freight, restocking fees, and carrier charges.
  • Refused shipments can significantly increase costs for heavy or freight items, so please contact us before refusing delivery whenever possible.

14. Warranty & Manufacturer Support

Some products we sell may be covered by separate manufacturer warranties.

  • Warranty coverage, terms, and procedures are typically defined by the manufacturer, not by Dunfer.
  • In many cases, warranty claims must be handled directly with the manufacturer, although we will try to assist and provide product information where possible.
  • A warranty claim is different from a standard return and may involve repair or replacement rather than a refund.

15. Limitations

This Returns & Refunds policy operates in conjunction with our Terms & Conditions and any product-specific terms shown at purchase.

  • We reserve the right to deny returns or refunds that do not comply with this policy.
  • We may update or modify this policy from time to time; the version in effect at the time of your purchase will generally apply to that order.

16. How to Contact Us

If you have questions about a potential return, refund, or exchange, please contact us before shipping anything back so we can help guide you through the process.

Dunfer / Cobra Stone Inc.
PO BOX 705
Jarrell, TX 76537
United States

Email: contact@dunfer.com
Phone: +1 332-278-8241