Shipping & Delivery

Last Updated: December 1, 2025

This Shipping & Delivery page explains how Dunfer, a brand of Cobra Stone Inc. (“Dunfer,” “we,” “us,” or “our”), handles shipping, delivery, and related logistics for orders placed through our online store.

By placing an order on our website, you agree to the practices described here, in addition to our Terms & Conditions and Return & Refund Policy.

1. Service Area

We primarily ship orders to addresses within the United States. Availability of shipping options may vary based on the products in your cart, your delivery address, and carrier limitations.

  • Certain large or heavy items (such as vehicle lifts and some garage equipment) may only be shipped to commercial addresses or locations accessible by freight carriers.
  • We may not be able to ship to P.O. Boxes, APO/FPO addresses, or certain remote locations for oversized or freight shipments.
  • Any restrictions or special requirements will typically be indicated at checkout or on the applicable product page.

2. Carriers & Shipping Methods

We use a variety of carriers and shipping methods depending on the size, weight, and destination of your order.

  • Parcel Carriers: Smaller items may be shipped via common parcel carriers (such as USPS, UPS, FedEx, or similar services).
  • Freight / LTL Carriers: Larger and heavier items, including many vehicle lifts and bulk equipment, are typically shipped via LTL (less-than-truckload) or freight carriers.
  • Special Handling: Some shipments may require liftgate service, residential delivery, appointment scheduling, or other accessorial services, which may incur additional charges.

3. Order Processing Times

Processing time is the time it takes to prepare your order for shipment after payment is confirmed.

  • Most standard orders are processed within a reasonable timeframe, subject to product availability, order volume, and verification requirements.
  • Certain products (such as built-to-order, made-to-order, or specialty items) may require additional processing time; this may be noted on the product page when applicable.
  • Orders placed on weekends or holidays are typically processed on the next business day.

Processing times are estimates only and do not include transit time once the order has shipped.

4. Estimated Delivery Times

Estimated delivery times shown at checkout are based on carrier information and typical transit times.

  • Transit times may vary due to carrier delays, weather, peak shipping seasons, or factors outside our control.
  • We do not guarantee delivery dates unless expressly stated in writing for a specific order.
  • Freight shipments may require scheduling and coordination with the carrier, which can affect final delivery timing.

5. Shipping Rates & Fees

Shipping costs for your order are calculated and displayed at checkout based on several factors, including:

  • Product weight and dimensions;
  • Number of items and packaging requirements;
  • Destination address and service area; and
  • Selected shipping method and any special services (such as liftgate or appointment delivery).

Any applicable shipping charges, surcharges, or accessorial fees will be shown or included in your order total before you complete your purchase. If additional charges are required after checkout (for example, for remote access, limited access, or special handling), we will contact you to review your options.

6. Freight Deliveries (Heavy & Oversized Items)

Many vehicle lifts and heavy garage equipment ship via freight carriers and require special handling.

  • Delivery Location: Freight deliveries are typically made to the curbside or the end of your driveway. Carriers are not obligated to move items inside your home, garage, or shop.
  • Liftgate Service: If you do not have a loading dock or forklift, liftgate service may be needed to lower the shipment from the truck to the ground. This service may involve an additional fee and must be requested in advance.
  • Commercial vs. Residential: Some freight rates apply only to commercial addresses with standard business hours and unloading capabilities. Residential or limited-access locations may incur extra charges.
  • Appointment Delivery: For certain shipments, the carrier may contact you to schedule a delivery window. You are responsible for being available at the agreed time.

7. Delivery Appointments & Access Requirements

For freight shipments and some larger deliveries, carriers may require appointments or specific access conditions.

  • Please ensure that your delivery location can accommodate a large truck and that there is safe, clear access to the delivery area.
  • If a delivery appointment is set, you are responsible for being present at the scheduled time. Missed appointments may result in re-delivery charges or storage fees imposed by the carrier.
  • If the carrier determines that your location is inaccessible or unsafe, additional arrangements and charges may apply, or the shipment may be returned to us.

8. Order Tracking

Once your order has shipped, we will typically provide tracking information or a shipment confirmation.

  • For parcel shipments, you will usually receive a tracking link or number that you can use on the carrier’s website.
  • For freight shipments, tracking may be provided via a PRO number, bill of lading (BOL), or a link to the freight carrier’s tracking system.
  • Tracking updates and scans are controlled by the carrier and may not always be available in real time.

9. Receiving & Inspection of Shipments

It is very important to carefully inspect your shipment at the time of delivery, especially for freight and oversized items.

  • Visible Damage: If you notice visible damage to the packaging or product at delivery, note the damage clearly on the delivery receipt or bill of lading before signing, and take photos. If damage is severe, you may choose to refuse the shipment.
  • Concealed Damage: If you discover damage after the driver has left, contact us and the carrier as soon as possible. Many carriers have strict time limits for reporting concealed damage claims.
  • Shortages: If items or cartons are missing, note it on the delivery receipt and contact us immediately.
  • Signature: By signing the delivery receipt without noting issues, you may be acknowledging that the shipment was delivered in satisfactory condition, which can make claims more difficult.

We will assist you in working with the carrier on damage or shortage claims where possible, but carrier policies and timelines will apply.

10. Risk of Loss & Title

Unless otherwise stated in writing, title and risk of loss for products transfer to you when the shipment is handed over to the carrier at our shipping location or that of our supplier or distribution partner.

  • Once the carrier has possession of the shipment, delays, loss, or damage in transit are typically the responsibility of the carrier, subject to their terms.
  • We will make reasonable efforts to assist you with carrier claims and issue appropriate resolutions in accordance with our policies and the carrier’s rules.

11. Address Accuracy & Undeliverable Shipments

You are responsible for providing a complete and accurate shipping address at the time of order.

  • If an order is delayed, re-routed, or returned due to an incorrect or incomplete address, additional shipping or re-delivery fees may apply.
  • If a shipment is returned to us as undeliverable, we may contact you to arrange re-shipment at your expense or, where permitted by our policies, process a refund minus shipping and any applicable carrier fees.
  • We are not responsible for delays or delivery failures caused by incorrect addresses or lack of access to the delivery location.

12. Backorders & Split Shipments

In some cases, your order may ship in multiple parts or include backordered items.

  • If items are on backorder, we may ship available items first and the remaining items when they become available, or hold the order until all items are ready to ship, depending on the products and logistics.
  • We will generally notify you if a significant backorder or delay is expected and provide options where available.
  • You will not be charged additional shipping for split shipments initiated by us due to backorders, unless otherwise communicated.

13. International, Alaska, Hawaii & Remote Locations

Our store is primarily focused on customers in the continental United States. Some products may not be eligible for shipment to Alaska, Hawaii, U.S. territories, or international destinations due to size, weight, or carrier limitations.

  • Where shipping to these locations is available, options and costs will be displayed at checkout.
  • International shipments (if offered) may be subject to customs duties, taxes, import fees, and brokerage charges, which are the responsibility of the recipient unless otherwise stated.
  • Transit times for remote or international shipments may be longer than standard estimates.

14. Delays Beyond Our Control

While we work hard to process and ship orders promptly, certain events are beyond our control.

  • Carrier delays, weather conditions, natural disasters, labor disruptions, supply chain issues, and other force majeure events may affect delivery times.
  • We are not liable for delays caused by such events, but we will make reasonable efforts to keep you informed and assist with status updates where possible.

15. Changes & Cancellations After Shipment

Once an order has shipped, changes and cancellations become limited.

  • If you wish to cancel or modify an order that has already shipped, it may need to be handled as a return in accordance with our Return & Refund Policy.
  • Redirecting or re-routing a shipment may not be possible in all cases and may result in additional carrier fees.
  • Refusing delivery for reasons other than visible damage or our error may result in return shipping and restocking fees, as described in our Return & Refund Policy.

16. Customer Responsibilities

By placing an order, you agree that you will:

  • Provide accurate shipping and contact information;
  • Ensure safe and reasonable access for delivery carriers;
  • Be available or arrange for someone to be available to receive freight shipments when appointments are scheduled;
  • Inspect shipments at delivery and promptly report any damage, shortages, or issues;
  • Review all shipping confirmations and tracking information and notify us of concerns as soon as possible.

17. Questions & Contact Information

If you have any questions or special requirements regarding Shipping & Delivery, please contact us before placing your order so we can review options with you.

Dunfer / Cobra Stone Inc.
PO BOX 705
Jarrell, TX 76537
United States

Email: contact@dunfer.com
Phone: +1 332-278-8241